Informations

   Information

  • Shipping available to most countries.
  • Please allow up to 2-3 weeks for your order to ship as some of our items are made to order.
  • Once your order has shipped from KSB, status is available from the carrier. (FedEx or EMS)
  • We are happy to help but we only have as much information as provided by carrier tracking.
  • KSB will not be responsible for any items damaged or lost during transit. Any claims should be filed with the respective carrier.
  • KSB is not responsible for customs and import tariffs.

 

   Customer Service Policy

  • The KS Blade irons can replace the blade when it is damaged and it will be charged $5 per a blade for the replacing.
  • Due to technical constraints, it is only possible to replace to replace the blade at head office and you are responsible for roundtrip shipping costs.

 

   Precautions

  • Avoid storage in places with high humidity, water and temperature differences. Since all products are made of steel, it can cause rust.

 

   Management Tips

  • It is recommended to wipe the tool with rust preventive oil before storage. Even if rust occurs, it can be wiped with rust preventive oil or rust remover.

 

   Shipping Rates

  • Domestic Region(South Korea): Free Shipping
  • Asia Region: $15
  • North America & Oceania Region: $20
  • Europe & Rest of the World Region: $25
  • Order More Than $500 : Free Shipping

 

   Returns

  • Shipping and handling fees are non-refundable.
  • Merchandise must be returned or exchanged within 30 days of delivery confirmation date.
  • Returned merchandise must be in like new condition.
  • All returns and exchanges should be sent to:
  • 186, Asanvalleydong-ro, Dunpo-myeon, Asan-city, Chungcheongnam-do, South Korea (31409) / +82-41-532-5568